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Reply 'YES' to complete activateFrequently Asked Questions (FAQ)
Q1: Probe shows "32°F" or offline/ won't connect?
· Low Battery: Place the probe in the dock and turn OFF the host display to charge for 30 minutes.
· Not Inserted Properly: Ensure the probe is inserted past the Safety Line into the meat.
· Re-sync: Remove the probe from the dock and re-insert it to re-establish connection.
Q2: Why is my probe not charging?
·Clean Contacts: Ensure the probe surface and the host's charging pins are clean and free of debris.
·Swap Slots: If one probe isn't charging, swap slotswith the other probe. If charging resumes, this is normal.
Q3: Why does Bluetooth disconnect when closing the grill lid or walking away?
·Heavy metal grill lids block Bluetooth signals.
·Solution: Keep the host unit near the grill (within 3-5 ft) to act as a signal repeater. Your phone connects to the host unit up to 100+ ft in open air.
Q4:Why do Probe 1 and Probe 2 show different temperature readings?
·Temperature varies if probes are at different depths, near bones, or in meat of varying thickness.
·Check: Swap the probes in the exact same spot to verify accuracy.
Q5:Why am I not receiving phone alarm notifications?
·Go to phone Settings→Notifications→MeatCue→Enable "Allow Notifications" (Sound & Pop-ups).
·Keep the app running in the background.
